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General Help
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Audio Help
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Java Chat Help
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| How do I report a problem? |
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Use the contact form here. Be sure to include as much detail as you can about the problem you are experiencing.
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| Can I link my site to YNOTRadio.com? |
Yes, we do permit linking to our streams and chat rooms, provided you use one of the methods below:
Flash Version
You can display the image above by cutting and pasting the following code into your html page:
Static Image Map
You can display the image above by cutting and pasting the following code into your html page:
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| What program do I need to listen? |
To tune in to YNOTRadio audio streams you will need one of the following: WinAmp, iTunes, Windows Media Player, Real Player or any program that is capable of receiving and playing streamed MP3 audio from the Internet. Below are some links to sites where you can download one of these programs:
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| How do I connect to the audio? |
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Make sure you have a program installed that can play streaming audio and click the button for either the "High Feed" or "Low Feed" Radio Streaming.
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| The audio stream is choppy or intermittent, what do I do? |
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The audio is streamed at two different constant rates, 64Kbps (High Feed) and 32kbps (Low Feed). If the audion is intermittent, that means that the Internet connection you have can not support the stream at the rate you have selected. You should try the next lower streaming rate. If the problem persists, check with your Internet service provider to make sure that your internet connection has enough bandwidth to support the rate you've selected.
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| I have problems connecting, what do I do? |
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Depending on the player you are using there can be any number of reasons. Please check the support site for the program you use to play streaming audio for assistance:
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| What browser do I need? |
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Netscape 4.08 or above and Internet Explorer 4.0 or above. AOL browser is also supported as it is essentially Internet Explorer. Other browsers probably will fail unless they can bypass the applet security sandbox. (It has been reported that on Mac platform the applet works properly only with; we suggest you use IE4.5 if you have Mac)
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| What is that pop up window asking for "permission"? |
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We sign the applet with Thawte digital certificate to by-pass the Java applet sandbox. You can safely say yes to this request. If you don't grant these permissions, the applet will not function properly.
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| How come I cannot connect? |
There are several possibilities.
- You are using a very old version of IE or Netscape. Only IE4 or above and Netscape 4.08 or above is supported by jIRC applet.
- When the popup window first appears and asks for granting permission, the user denies the request. Without such permission, the applet will not be able to connect to any IRC servers around the world. It can only connect to the host the applet was downloaded from.
- Some IRC servers deny connection from some ISP domains (due to abuse or flooding coming from that domain). For example, some IRC servers do not allow AOL users to connect. And some IRC servers require you to have Identd installed and running on your computer (Identd is included in jIRC, and it is turn on by default). There are thousands of public IRC servers available, you can always find one that is friendly to your environment.
- IE browser allow users to modify its Internet Security Setting, if you are not using the default security setting and disable the support of signed applet, jIRC may not work properly. If this is the case, revert the IE security to default medium level.
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| What browser do I need? |
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Currently, jIRC does not support proxy connection. It means that jIRC applet can only connect to IRC servers inside your local network if you are behind company's firewall.
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| How come the Identd is not responding? |
First of all, make sure you have really enabled the identd support. And if you are running on a Unix machine, your browser need to be executed by root or superuser, so that the applet will have the permission to listen to the low port number.
Also notice that, Identd basically needs to listen to an incoming request from the IRC server, if your network or firewall does not allow incoming traffic, identd will not be able to send back the response to IRC server.
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| When connected to the IRC server, the applet gives me "Security Exception" error, why is that? and how do I fix it? |
This may be cased by the user's browser setup problem, see here for some of the solutions.
The other possibility is that, the webmaster unzip the jirc_nss.zip and jirc_mss.cab file. Such action will break the digital signature that helps jIRC applet to bypass the Java Security "SandBox" restriction. Webmaster please make sure jirc_nss.zip and jirc_mss.cab is the original file without any modification. Any slight changes to the file will break the digital signature.
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